Returns & Exchanges

Every Jan Craig Headcover is 100% knit by hand. Any headcover ordered using our design tool - rather than through our "In Stock Features" page - is handknit exactly to the specifications requested. These one-of-a-kind pieces are final sale. 

For pre-knit items ordered from our "In-Stock Features" collection, we have a 30-day return policy from the day the order was placed. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the order confirmation or proof of purchase.

If your return is accepted, we’ll provide next steps and the correct return address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jancraigheadcovers.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Gift Certificates
Any gift certificate purchase is final sale.

Exchanges
Please reach out to us at info@jancraigheadcovers.com, and we would be happy to review an exchange request.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@jancraigheadcovers.com.